Faulty Product Claim

Any product or service you buy must be fit for its purpose, it must appear and work as described and it must be of a satisfactory quality.

Unfortunately, this is not always the case and every year in the UK a significant number of people are injured as a result of faulty or defective products.

If you've been injured or have suffered serious illness due to a faulty or defective product, you could be entitled to claim compensation if you were not to blame.

Examples of faulty products or services include:

• Burns due to faulty electrical appliance
• Child choking on the eye of a doll
• Broken limb due to defective ladder or faulty furniture
• Scarring caused by contaminated cosmetics
• Injury from accident caused by faulty vehicle (eg, car, bicycle)
• Food poisoning caused by contaminated food bought in a shop

If you suffer in an accident from a faulty product, the Consumer Protection Act 1987 allows you to make a claim against the manufacturer for their faulty or defective product. Thiis known as a 'product liability claim'.

4 Types of Product Liability Claim

There is more than one type of faulty or defective product claim. These include:

• Failure to recall a defective product
• Failure to display a warning on the product or make the customer aware of this
• Damage to the product during manufacture
• Poor design

If you want to make a faulty product claim for an injury due to a faulty product or service, keep all documents that may relate to your claim, including packaging, instructions and receipts.

How long to claim?

Your claim must be made within 3 years of the date of your injury or, in the case of children, 3 years after their 18th birthday.

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